Turning CX
into excellence
Top-tier brands rely on Kanari to enhance their customer experience.
Discover the Kanari platform
Always be listening in real-time and at scale
Easily build and deploy branded, multilingual surveys – then integrate them into any stage of the customer journey, and across all your key channels and touchpoints.
Uncover the hidden gems in your data
Enable your teams to dive deeper, uncovering valuable insights and the key drivers of satisfaction. Our best-in-class text analytics engine automatically analyzes comments, categorizes them and identifies sentiment and themes.
Create accountability through shared insights
Give all those that matter access to your CX insights through powerful mobile-optimized dashboards and reports. Ensure front-lines and middle management are informed and in the loop through real-time alerts and notifications.
Focus on closing the loop to drive action
Our case management module enables you to close both Inner and Outer Loops, ensuring your CX program turns feedback into action – successfully driving change and reaping benefits.
Kanari’s platform introduced a whole new angle to view and assess our customer experience. It was a critical tool for us to point out areas of improvement and easily access qualitative and quantitative insights which helped us make key improvements in our our day to day work, processes and planning. Ultimately, Kanari helped us boost response rates and increase our NPS and OSAT scores.
Pascale Wakil
Quality Control, Bank Audi